Software Maintenance & Application Support in Ethiopia
Ongoing support, security updates and continuous improvement for business-critical systems — with clear response times.
Application support & maintenance
Software is never finished. Regulations change, users ask for improvements and dependencies need security updates. MTX supports the systems we build — and can take over systems built by others.
Support is delivered by engineers who know the codebase, under an agreement with defined response times and a quarterly roadmap review.
Everything included in application support & maintenance.
Help desk support
A clear channel for issues with agreed response times.
Bug fixes
Prioritised fixes delivered through tested releases.
Security updates
Regular dependency, framework and server patching.
Enhancements
Continuous improvements planned with your team each quarter.
System takeover
Code review, documentation and stabilisation of inherited systems.
Clean handover
Full documentation and transfer if you bring support in-house.
Delivered and running in production.
A delivery rhythm you can plan around.
- 01 · Week 1–2
Discovery
Process mapping, system audit and a costed delivery plan. Fixed fee, fully creditable.
- 02 · Week 3–5
Architecture
Data model, integration contracts and a working vertical slice in your environment.
- 03 · Ongoing
Build
Two-week increments demoed to your team. Scope moves; the release date does not.
- 04 · Post-launch
Run
Monitoring, support hours and quarterly roadmap reviews — or a clean handover.
Questions about application support & maintenance
Do you support software you didn't build?
Yes. We start with a technical review of the code and infrastructure, stabilise anything urgent, then move to a regular support agreement.
- Custom software development
- Web application development
- Mobile app development
- UI/UX & product design
- ERP development & implementation
- Fintech & financial software
- System integration & APIs
- AI solutions
- Data engineering & business intelligence
- Cloud, DevOps & hosting
- QA & software testing
- Digital transformation consulting
Tell us the process that keeps breaking.
A 45-minute call with the engineers who would run the work. You leave with a scope sketch and a price range, whether or not you hire us.